Managing Information Overload

July 1, 2010

Information overload is not a new concept for me. After all, I declared email bankruptcy way back in 2007. Sadly, that was a bit too well publicized at places like USA Today and the London Times, which means it’s REALLY embarrassing that I haven’t yet learned from my experiences.

Recently, I was reading Clay Johnson’s blog post on information dieting and attention fitness, which came at a very relevant time as I’m once again trying to figure out how to fit about a thousand hours of stuff in every 24 hour day. Last weekend at FOO camp, I attended a session Jane McGonigal held about hurry sickness and having time poverty. Scott Berkun, who was at the session, later did a blog post about the cult of busy.  I was talking about all of this on Twitter, and Scott Hanselman sent me a link to a talk he gave about managing information overload. I said what he talked about was scary. He asked me why. The answer wouldn’t fit into 140 characters so I thought I’d do a blog post.

I am, without a doubt, too busy. I absolutely suffer from what Scott Hanselman calls “psychic weight” and often find myself “thrashing to disk”. There’s so much that my brain can’t even figure out where to start. Part of it is inefficiency, sure. But a lot of it is simply having too much to do. At the FOO session, I described it this way: I say yes to too many things, but I want to say yes to lots of things. It’s what keeps life interesting and has gotten me to where I am now. I get to do lots of amazing things because I’m open to new stuff as it comes along. But Scott Berkun said, you gotta say no to stuff. You just have to.

In Clay’s post, he says the problem isn’t too much information, it’s too much consumption. Saying yes to too much. Trying to do too much at once.

But how to do we fix it? Maybe some of it is little things. Scott Hanselman suggests not checking your email first thing in the morning. Clay suggests keeping open tabs to a minimum and closing all windows except the ones you need to accomplish the task at hand. Which apparently means we should try to have only one task at hand at a time. But it’s also big things. Not saying yes to too much in the first place.

So why is the thought of figuring this out so scary? Why is it scary to consider NOT reaching for the phone to check email while still in bed in the morning? What’s so frightening about saying no? Anyone who knows me knows I want to do it all. But I want to do it all well, which clearly is difficult when you’re doing everything at once. So maybe I’m fearing the opposite of what I should.

So, I ask you: have you solved this problem? For the little things and for the big things. How do you get the information about the world that you want without getting so drowned in information that it bogs down your life? How do you keep on top of what you’ve said yes to? How do you keep from saying yes to too much?

PS – I don’t need another copy of Getting Things Done. I already have two.

6 Comments

The idea of closing all tabs except the ones you’re working with right now is a really good one. I didn’t recognize the psychic weight of all those tabs until it was gone.

The best life-simplifying, anxiety-reducing thing I’ve introduced recently is a task management system called Kan Ban. I wrote about it here: http://bit.ly/abKAqM

Hi vanessa,
Check out an interesting blog post on managing information overload:
http://blog.taroby.org/how-taroby-manages-information-overload/2009/07/21/

All the above are little things – they are the tactics to use when you are having trouble completing *a* task. i dont’ think thats your problem!

Here’s my suggestion – never say ‘yes’ without your calendar open and some time available to allot to that task.
If there’s no gap for it, you have to say ‘no’.
If you don’t have your calendar handy, or its not convenient to open it right then, ask them to drop you an email with details.

This does assume you’re fairly good at estimating, but that’s a different problem, and you’d be surprised how fast most people get good at estimating :)

Hope it helps!

As is so often the case, Esther Dyson has great advice, in this case about events/appointments, etc. She says she asks herself, “Would I say yes if it I had to do it Tuesday?”

Wow, i provoked a blog post. Awesome.

I battle the same dilemma every day, and can definitely related to your post. In my case, I am currently working in a more traditional B to B marketing role, and am setting myself up to transition to interactive marketing (on my own time). I have a fear that if I’m not checking Twitter and RSS feeds daily, and attending local social media meet-ups, I’ll be out of the loop.

Here are some tactics I have found useful:

1. Only check email three to five times a day, at set times. I know it can be difficult, but do email senders really require an immediate response?

2. If a tweet with a useful link catches your attention, don’t feel obligated to read it and RT right away. I save my favorite tweets until the weekend.

3. Use Evernote, it is a great tool for tracking “do do’s”, writing short notes, and bookmarking articles, amongst other things. I love that I can access it from anywhere, using either a browser, a desktop application, or my iPhone.

Perhaps most importantly, browse through Alexandra Samuel’s blog for great time saver tips. http://www.socialsignal.com/blog/alexandra-samuel

Hope this helps!

Leave a Reply

  • Nine By Fox

    Stories from the online marketing industry, Vanessa's travel adventures, and more. For reference material and analysis, see the Library.
  • Buy the Book!

  • Categories

  • The Latest From Twitter